Privacy Policy

Thank you for your interest and visiting the website freshfoods.vn. We (T&P FreshFoods) respect and commit to protecting the privacy of your information.

The Privacy Policy will explain how we receive, use, and (in certain cases) disclose your personal information.

The content "Privacy Policy" applies only at freshfoods.vn, and does not include or relate to third parties placing ads or having links at freshfoods.vn. We encourage customers to carefully read the Privacy and Safety Policy of third-party websites before providing personal information to such websites. We are not responsible in any way for the content and legality of third-party websites.

1. Purpose of collecting personal information

The information collected through freshfoods.vn website will help us:

- Receive, support to handle and answer your questions.

- Provide the Customer with the latest information on our website.

- Review and upgrade the content and interface of the website based on the personalization of the Customer's behavior.

- Conduct promotional activities related to T&P FreshFoods products and services.

In order to access and use some services at freshfoods.vn, you may be asked to provide personal information (email, full name, contact number...). All information declared must be accurate and legal. T&P FreshFoods is not responsible for the information provided by the Customer.

The website can also collect information about the number of visits, including the number of pages you view, the number of clicked links, and other information related to the connection to the freshfoods.vn site. We also collect information that the Customer's web browser uses when accessing the website, including IP address, type of browser, the language used, time, and addresses that the browser accesses.

2. Scope of using personal information

Freshfoods.vn collects and uses Customer's personal information for appropriate purposes, fully complies with the content of this "Information Privacy Policy", as well as fully ensures the legality with the current provisions of Vietnamese law.

In necessary cases, we can use this information to contact the Customer directly in the following forms: open letter, order, thank you letter, technical and confidential information. The Customer may receive periodic letters providing information about new products and services, information about upcoming events, or recruitment information if the Customer registers to receive email notifications.

3. Regulations of sharing personal information

Except for the use of personal information as stated in this policy, we are committed not to disclosing customer's personal information.

In some cases, we may hire an independent unit to conduct market research projects, and then customers' information will be provided to this unit for the implementation of the project. This third party will be bound by a confidentiality agreement under which they are only allowed to use the information provided for the purpose of completing the project.

T&P FreshFoods may disclose or provide Customer's personal information in the following extremely necessary circumstances: (a) upon the request of legal authorities; (b) in cases we believe that it will help us protect our legitimate rights before the law; (c) the emergency and necessary situations to protect the personal safety rights of other customers.

4. How to access and edit personal information

Customers can access and correct your personal information at any time according to the appropriate links T&P FreshFoods provides.

Log in to the information management page and edit your information.

Call the Customer Service. By professional identification of personal information, the operator will assist in editing and changing Customor's information.

Leave comments or send comments directly on the website, T&P FreshFoods will check the information and contact you again to confirm the information and make corrections when verified correctly.

5. Personal information privacy mechanism

By submitting your personal information, Customers agree to the terms set forth above by T&P FreshFoods. We are committed to protecting Customer's personal information in all possible ways. We will use various information security technologies such as PCI, SSL, etc. to protect this information from being retrieved, used, or disclosed unintentionally.

However, due to technical limitations, no data can be transmitted over the internet that can be 100% secure. Therefore, we cannot make a firm commitment that the information Customers provide to us will be kept absolutely safe. In addition, we cannot be held responsible in case of unauthorized access to your personal information as in cases you arbitrarily share information with others. If customers do not agree with the terms described above, we recommend that customers do not send information to us.

Freshfoods.vn recommends that you keep confidential information related to passwords and usernames and should not share it with anyone else.

If using a shared computer with many people, you should log out, or exit all open website windows after completing the above activities at freshfoods.vn.

6. Terms of Cookie Use

Freshfoods.vn uses "Cookies" to help personalize and maximize the efficiency of Customer's online time.

A cookie is a text file placed on a customer's hard disk by a web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are assigned to your device and can only be read by the server you are accessing.

One of the purposes of cookies is to provide utilities to save your time. This helps Customer visit the freshfoods.vn website next time without re-registering the available information.

Customers can accept or refuse the use of cookies. Most browsers automatically accept cookies, but customers can change your settings to reject all cookies if preferred. However, if customers choose to refuse cookies, it may hinder and adversely affect some services and features dependent on cookies at khách có thể thay đổi những cài đặt để từ chối tất cả những cookie nếu không thích. Tuy nhiên, nếu chọn từ chối cookie, điều đó có thể sẽ gây cản trở và ảnh hưởng không tốt đến một số dịch vụ, tính năng phụ thuộc vào cookie tại website freshfoods.vn.

7. Spam Regulations

We are really concerned about spam, and impersonating emails sent to customers and partners. Therefore, T&P FreshFoods affirms to only send emails to you if and only if you have registered or used the service from our system.

Freshfoods.vn undertakes not to sell, sublease, or lease your email from third parties. If you accidentally receive an unsolicited email from our system, please click on the link to refuse to receive this email, or notify the website administration directly.

8. Policy Change Terms

T&P FreshFoods can completely change the content on this page without prior notice to suit our needs as well as the needs and feedback from you if any. When we update this policy, we will revise the “Last Updated” below.

Therefore, if you use our website after editing, you acknowledge, agree to comply with, and believe in this correction. We recommend that customers review the content of this page before accessing other content on the website as well as you should carefully read and refer to the “Privacy Policy” of each website you are visiting.

9. Mechanism for receiving and resolving consumer complaints related to the misuse of personal information for the purpose and scope of notification

T&P FreshFoods is committed to ensuring the safety of your personal information, absolutely not trading and exchanging customer information with third parties for commercial purposes. In case the information storage server is attacked by hackers, which results in the loss of personal data of members, we will have the responsibility to inform the authorities so that they will promptly investigate and send notifications to Customers.

When consumers discover that personal information is misused or out of the scope of information use, customers should submit complaints to marketing@freshfoods.vn or call 1800 6866 to complain and provide relevant evidence.

We promise to respond immediately or at the latest within 3 working days (except Saturday and Sunday) from the time of receiving the complaint.